Ntern

Support and account deletion

Operated by JD Krasnick

Use the public tracker for open-source bugs and listing corrections. Use private email whenever a request includes an account address, résumé, or other personal information.

Public project support

Open a GitHub issue for reproducible app bugs, feature requests, accessibility problems, or job-listing corrections. Do not include passwords, account email addresses, government identifiers, or résumé documents in a public issue.

Private support

Email [email protected] for account access, privacy, data export, inaccessible-account deletion, or any request containing personal information. We target completion of verified access, correction, export, and deletion requests within 30 days.

Delete your account

In the app, open Profile → Account and support → Delete account, then confirm. The in-app flow attempts to revoke a connected Gmail grant, then deletes Gmail credentials and sync data, your account, profile, synced applications, application-assistance records, uploaded documents, and active sign-in sessions. Local deletion finishes even if Google’s revocation service is unavailable.

Your device alerts, notification preferences, and app settings remain because they belong to a separate anonymous installation. You can turn off alerts in Profile or revoke notification permission in device settings. Inactive installation records are automatically deleted after twelve months.

If you cannot sign in, email the private support address with the subject “Account deletion request” from the account email when possible. We may ask for limited information to verify ownership. Never send your password.

Disconnect Gmail without deleting your account

Open Profile → App & account → Disconnect Gmail. This removes OAuth credentials, sync history, processed-message identifiers, and pending detections. Application statuses and applied dates remain, with Gmail-specific evidence removed. You can also remove Ntern from your Google Account’s third-party access page.

Listing corrections

Use GitHub for non-sensitive listing issues or private email when disclosure could harm an applicant or reveal personal information. See the Source and Correction Policy for review targets and temporary hiding rules.